Within 5 Business days of receipt/delivery of your shipment there is a no questions asked policy on any items that are unopened and can be restocked and sold as new.  If you don't like it...we take it back!  We will also give you a credit equal to your return shipping costs (Continental US Only), good for 90 days on your next purchase.  Call or email us to get confirmation and shipping instructions prior to returning the item(s).  We then have to inspect the returned item before you will be issued a refund and a code for the returned shipping credit.  Your original payment (Paypal, Credit/Debit Card, or Check Payment, etc) must also have cleared both your bank and our bank before a refund will be issued.  This is to reduce Fraudulant Transactions and Scams, in an attempt to reduce those costs being passed on to you the consumer in the form of higher prices. 

If an item arrives broken we must be notified immediately upon receipt/delivery.  Call us or email.  Most items are sent insured shipping.  It is important your notification happens immediate;y so we in turn can file a claim for reimbursement.  Notifications after the 2nd business day of receipt/delivery are not accepted.  Please inspect your items upon receipt.  We will provide further instructions on returning the damaged items, and processing your refund or replacement item.  Payment will be made after the shipping provider (i.e. USPS, UPS, FEDEX, etc) reimburses us for the insured amount. (Be advised this takes some time - USPS is slow to respond)  If customer notification or claim processing is not done properly, and in a timely manner, voiding a refund to TOPOGEAR from a shipping provider, a refund, credit or compensation, will not be issued by TOPOGEAR to the customer.

Other situations are handled on a "per case" basis, and do not necessarily qualify for a refund or credit of any sort. Some items are covered and handled per Manufacturers or suppliers return policies or warranties.  Concerning Manufactures/Suppliers Warranties, we attempt to handle those issues for you.  In some cases the customer will have to deal directly with the Manufacturer.  Again call or email for instructions.

Note: Products that clearly show evidence of use will not be accepted for refund or credit of any kind unless covered under a Manufacturer or Supplier Warrant or return policy.  Any re-shipping costs at that point are up to the customer.

If we do not respond within 24 hours (Business Days only) please attempt another contact.  We are here to make sure you are satisfied and these issues, should they arise, handled as swiftly as possible.

Thank You!
The TOPOGEAR Team